Exotel, a cloud-based customer engagement platform, has announced a partnership with Knowmax, a knowledge management platform, to improve customer experience (CX) through AI-driven knowledge management. The collaboration aims to provide enterprises with better access to actionable knowledge, improving customer interactions and operational efficiency.
By integrating Exotel’s customer engagement platform with Knowmax’s knowledge management system, businesses can streamline customer service operations. This integration allows contact center agents to access relevant information directly within the Exotel platform, reducing errors, improving response times, and increasing customer satisfaction.
The partnership aims to create a single platform that delivers contextual and guided knowledge, helping businesses reduce Average Handling Time (AHT) and improve First Call Resolution (FCR). It also seeks to enhance agent efficiency and enable seamless customer interactions across various communication channels.
Ishwar Sridharan, COO of Exotel, highlighted the customer-centric focus of the partnership, “In today’s AI-driven world, businesses require a single, cohesive platform to deliver seamless customer experiences. Exotel’s partnership with Knowmax aligns perfectly with our mission to be the AI transformation partner for enterprises.”
“In the era of AI, it’s vital to have a single source of truth to provide truly omni-channel CX. The core of this partnership is our shared dedication to keeping customers first by providing tailored solutions for everything CX,” said Yatharth Jain, CEO of Knowmax.
In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!
We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.
Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.
Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.
For more info, visit: https://exotel.com
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