Top Alternative of Avaya in 2025 | Migrate from Avaya to Exotel

The Flexible, Scalable Contact Center Solution Your Business Needs

Exotel empowers businesses with unmatched flexibility and seamless scalability. Compared to other competitors in the market with rigid mandates, Exotel lets you scale up or down effortlessly while ensuring uninterrupted communication, enterprise-grade reliability, and always-on support. Designed for stability without complexity, Exotel helps businesses of all sizes run operations smoothly without risk or complexity.

Exotel

Avaya

Direct OEM 24*7 support

True Cloud / SaaS

Omnichannel integration

Licensed for IP-PSTN intermixing

Native CPaaS

Gen-AI powered contact centre

Self-service options

Single support SLA

Direct integrations without SI involvement

Native SMS

Call Survivability

Quick upgrades and training

Real-time monitoring

Faster scalability

Flexible Pricing

Minimum Seat Requirement

Exotel’s Enterprise Contact Center and Cloud Telephony platform have enabled us to manage high volumes of user inquiries effectively, ensuring quick response times. With faster response times and 20% improved customer coverage, we have successfully streamlined communication across departments and regions. Exotel's solutions have been a key asset in supporting Shaadi.com's goal of delivering an exceptional matchmaking experience and was a one-stop solution to all our business needs!

Nilesh Borgharkar,
Sr VP Customer Support and Service

With Exotel's robust infrastructure, we've been able to offer our premium users enhanced caller identification and spam detection services at scale. The seamless integration across platforms and reliable performance have significantly improved our users' experience, giving them more control over their communication.

Raphael Mimoun
General Manager & Director Of Product

Our core objective is connecting relevant job seekers with employers. Exotel’s lead assist product has greatly benefited us, as we could scale to millions of phone interviews quickly and efficiently while preserving privacy

Abhishek Dhasmana
Senior Product Director

Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Rajkishan
Senior Manager - Operations and Strategy

Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.

Srinivasan Iyengar
Chief Operating Officer

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, and Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, and reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha
Head of Customer Service

How does Exotel’s mobile app cater to the evolving needs of remote and mobile-first work environments?

Exotel’s mobile app is designed with the modern workforce in mind, offering flexibility that extends beyond the typical office setup. It empowers remote and mobile teams to stay connected and productive no matter where they are. With seamless access to essential communication tools, employees can collaborate, manage conversations, and make informed decisions in real-time—whether they're at their desk or on the move.

Can Exotel handle the rapid scaling of my business needs?

Absolutely. Exotel’s cloud-native architecture gives you the freedom to scale up or down effortlessly, without rigid seat mandates or costly infrastructure constraints. Whether you’re expanding rapidly, adjusting to seasonal demand, or optimizing operations, Exotel adapts to your business needs—unlike competitors that require a minimum seat commitment before you can scale. With Exotel, growth happens on your terms, without limitations.

How future-proof is Exotel compared to traditional setups?

Exotel's cloud-first infrastructure ensures you're always equipped to handle changes without costly upgrades or overhauls. Unlike traditional setups, it offers seamless scalability and quicker access to new features and updates. This adaptability means your system stays aligned with evolving business needs and market trends, without downtime or expensive reconfigurations.

What kind of support can I expect from Exotel?

We provide 24/7 customer support, ensuring immediate help whenever it's needed. Unlike support models with long wait times, Exotel prioritizes direct, hands-on assistance, minimizing any delays in resolving critical issues. With a single SLA covering everything, there’s clarity and consistency, so your team always knows what to expect.

The Flexible, Scalable Contact Center Solution Your Business Needs

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Power your entire customer journey with seamless cloud communication, contact center, and conversational AI capabilities - all in one platform.

Scaling businesses with seamless conversations

Exotel

Avaya

Customer Experiences That Speak Volumes

Doubts? Let’s Clear them Up!

How does Exotel’s mobile app cater to the evolving needs of remote and mobile-first work environments?

Can Exotel handle the rapid scaling of my business needs?

How future-proof is Exotel compared to traditional setups?

What kind of support can I expect from Exotel?

How does Exotel help me minimize operational overhead?

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