Top 10 Avaya Alternatives for Better Business Communication in 2025

Avaya is increasing its minimum seat requirement to 200 for AXP Public customers starting June 30, 2025. If your business doesn’t meet this, you will have to pay more or cancel your subscription. This move pushes out small and mid-sized companies, making Avaya a less flexible choice.

Beyond pricing, Avaya’s on-premise focus can limit your ability to scale. Your business may need a cloud-based solution that integrates easily with your existing stack. In this blog, we list the ten best Avaya alternatives with their features, pros, and cons to help you find the right fit.

10 Best Avaya Alternatives

1. Exotel

Exotel is an AI-powered cloud-based communication platform for businesses of all sizes. It offers virtual numbers, IVR, SMS, and call recording to improve communication across channels. Businesses can leverage its AI-powered features and APIs to automate conversations and personalize customer engagement.

It’s a reliable Avaya alternative for companies looking to enhance their communication strategy and improve customer experience.

Why Exotel is better than Avaya?

» Truly cloud platform

Exotel is a fully cloud-based platform, which offers flexibility with faster deployment and requires no maintenance.

» Omnichannel integration

It integrates voice, SMS, and digital channels into one platform, allowing you to deliver a unified customer experience.

» AI-powered contact center

Exotel comes with Gen-AI capabilities that enhance customer interactions through intelligent automation and real-time insight.s

» Enterprise-grade security

The platform adheres to ISO 27001, PCI-DSS, and GDPR standards to ensure robust data security and compliance

» 99.9% uptime

It has a patented monitoring system, guarantees high reliability with backup routes for uninterrupted operations.

» Ease of use & scalability

Exotel supports quick upgrades, real-time monitoring, and scalability to match growing business demands.

» Remote workforce support

The mobile app offers tools useful for remote teams, making it ideal for modern hybrid work environments.

» Direct OEM support

Provides 24×7 direct support without requiring third-party involvement

» Native CPaaS features

Includes advanced features like call masking, virtual numbers, and API integrations natively

» No minimum seat requirement

Accessible for businesses of all sizes, including startups and small to medium-sized businesses

» Customer context integration

Provides relevant customer information during interactions, improving service quality

» Automated quality management

Offers tools for monitoring and improving call quality automatically

» Integrated dialers/routers

Efficiently handles call handling and routing to enhance operational efficiency.

2. 8X8 Contact Center

8×8 is a cloud-based customer interaction management software that offers voice, video, chat for impactful interactions. The customers can connect and seamlessly switch the channels with its omnichannel capabilities.

Top Features:

• Real-time dashboard to track agent productivity and customer satisfaction
• Gen-AI powered self-service and agent assist tools for real-time assistance to agents
• Native integration with multiple Salesforce, Zendesk, Shopify, and other platforms
• Offers IVR and ACD to route customers to the most suitable agents

3. Dialpad

Dialpad offers all the features you need for efficient call center interaction across channels, including email, chat, phone, and social media. This Avaya alternative is suitable for startups and small firms. It offers flexible staffing options for businesses to manage call volumes effectively, even during off-hours. 

 Top Features:

• Fully integrated caller ID to monitor incoming and outgoing calls
• Advanced voicemail features, including live voicemail screening
• Offers on-demand call analytics and custom reporting
• Option to record calls and download conversations in MP3 format
• Integrations with Salesforce, Google Workspace, ServiceNow, and other popular platforms
• AI call summaries, self-service chat, internet faxing, and voicemail-to-email

4. Mitel

Mitel is a global leader in cloud communications and offers unified communications solutions. The company specializes in providing telephony and communication services tailored to businesses of all sizes.

Top Features:

• Provides VoIP solutions to make high-quality voice calls over the internet
• Comprehensive conferencing features, including audio, video, and web conferencing
• Offers a single interface to manage voice, video, messaging, and collaboration tools
• Robust security features like encryption and secure access controls to protect sensitive information
• Integrates with popular CRM tools and other business apps

5. Aircall

Aircall is a cloud-based VoIP phone system that streamlines communications for sales and support teams. It provides local, toll-free, and international numbers, along with analytics to enhance team performance. The platform is available on both desktop and mobile devices with a user-friendly interface.

Top Features:

• Interactive Voice Response (IVR), call routing, call queuing, call recording, and voicemail
• Shared call inbox, call commenting, warm transfers, and team extensions
• Mobile-responsiveness to access the platform from anywhere on smaller screens
• 100+ integrations with tools like Salesforce, Slack, and HubSpot
• Call transcription, AI-generated summaries, sentiment analysis, and key topic recognition
• Real-time metrics tracking, talk-to-listen ratios, and performance insights

6. OnSIP

OnSIP is a cloud-based PBX phone system for remote teams that offers a quick option to replace traditional phone systems within an hour. The platform is suitable for small and mid-sized businesses.

Top Features:

• High-quality audio and video calls for seamless communication
• Auto attendants, call queues, call forwarding, voicemail-to-email, and customizable music on hold
• Mobile, desktop, and web apps for remote work and flexibility
• Easy integrations with tools like HubSpot and Zendesk
• Call detail records, usage stats, and real-time queue monitoring with enhanced ACD Queues

7. Phone.com

Phone.com is a cloud-based VoIP service designed for US-based small businesses. It offers a simple setup and support for mobile and desktop apps, which require no extra hardware or complex installations. The platform provides a cost-effective alternative to traditional phone systems, making it a practical choice for businesses looking to scale efficiently.

Top Features:

• Advanced call routing, queues, blocking, and follow-me functionality
• Voicemail-to-email notifications (standard) and voicemail transcription for Pro users
• Unlimited meetings with screen sharing, chat, breakout rooms, and AI transcription (Pro plan)
• Connects with tools like Zapier for workflow automation
• Advanced reporting tools for business insights (higher-tier plans)

8. CallHippo

CallHippo is a cloud-based VoIP provider that offers virtual phone systems for all sizes of businesses. You can purchase local, toll-free, and mobile numbers from over 50 countries without extra hardware.

The platform works with web browsers, mobile apps, and Chrome extensions.

Top Features:

• IVR to automatically direct calls to the appropriate department or agent for better customer experience
• Option to record calls for training, compliance, and quality assurance purposes
• Provides insights into call performance and agent productivity through detailed reporting and dashboards
• Supports multi-party calls, which is helpful for teams to collaborate
• Supervisors can join or listen to live calls for real-time agent coaching and support

9. Zoom Phone

Zoom Phone is a cloud-based business phone system that supports video, messaging, and collaboration. It works on desk phones, smartphones, and computers using VoIP technology with features like call routing, auto attendants, call recording, voicemail transcription, and HD audio. 

Top Features:

• Powerful admin portal to provision, manage, and monitor cloud phone system from anywhere
• Users can view their call history, listen to transcribed voicemails, and return calls directly from the app
• Zoom Phone supports standard SIP-based VoIP devices
• Porting lets you procure new or move existing phone numbers

10. Vonage

Vonage (earlier Min-X) began as a residential VoIP service in 1998 but now focuses on business communications. The company offers voice, video, messaging, and contact center solutions, making it a good Avaya alternative.

Top Features:

• Integrates voice, video, messaging, and collaboration tools into a single platform
• Supports virtual meetings with screen sharing and whiteboarding with up to 200 participants
• Offers a secure messaging channel for internal team collaboration, file sharing, and project discussions
• Make calls, manage messages, and conduct meetings from mobile and desktop devices from anywhere
• Auto-route calls based on availability or specific criteria

What’s the Best Alternative to Avaya?

Choosing the right platform depends on your business needs. Some Avaya alternatives offer lower costs, while others are focused on advanced features. The key is finding a solution that balances flexibility, ease of use, and reliable support.

Exotel is the best Avaya alternative if you’re looking for a communication platform that scales with your business, offers strong call management features, and integrates easily with your existing tools. It balances affordability and functionality, helping businesses improve customer interactions without unnecessary complexity.

To learn more about Exotel, book a demo with our team today.

Frequently Asked Questions (FAQs)

1. Why should I consider an alternative to Avaya?

Avaya’s new 200-seat minimum commitment may not be suitable for small and mid-sized businesses. Additionally, some users find its pricing, on-premise focus, and third-party tool dependencies limiting.

2. What features should I look for in an Avaya alternative?

Key features to consider include VoIP capabilities, call routing, IVR, call recording, analytics, and CRM integrations. Cloud-based flexibility and scalability are also important for growing businesses.

3. How difficult is it to switch from Avaya to another provider?

Most alternatives offer easy setup, number porting, and migration support. Some, like Exotel, provide dedicated assistance to ensure a smooth transition.